Dawn Babich, an account manager for the subsciption vendor W.T. Cox, published an article on when to submit claims about magazine subscriptions to the publisher. Everyone has occasions when renewing when you either miss an issue or receive multiple copies of the same issue. This artice might be helpful in figuring out how to correct the situaton. You can read it here.
To Claim or not to claim
Permanent link to this article: http://lib.nckls.org/2011/07/27/to-claim-or-not-to-claim/