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After lunch course:

After-lunch course, Resolving Conflicts, December 7, 2023, 1:30 pm, Online

Resolving Conflicts in the Library Library workers face increasingly difficult interactions at the library. How can library staff address conflicts and manage difficult conversations? In this webinar, participants will learn about the nature of conflict and how they as individuals respond to conflict. They will also learn some techniques for de-escalating tense exchanges and resolving …

After-lunch course, Resolving Conflicts, December 7, 2023, 1:30 pm, Online Read More »

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